At z9gt, we understand that your trust is our most valuable asset. When you register an account with z9gt and start enjoying slots like Fu Dao Le, Moon Princess, Treasure Bowl, or play at the live casino and place Sports Betting wagers, you are entrusting us with sensitive personal information — a responsibility we take very seriously.
This Privacy Policy is an official document that clearly and thoroughly explains how z9gt ("We", "Platform") collects, processes, stores, protects, and in certain circumstances shares your personal data ("Member", "User", "You"). This document is written in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA 2010) and applies to all z9gt members throughout Malaysia.
By registering a new account or using any z9gt service, you agree to the processing of your personal data in accordance with the terms set out in this Privacy Policy. If you do not agree, please do not register for or use the z9gt platform.
Z9gt collects various categories of personal data to deliver safe, seamless, and high-quality services to all our Malaysian members. Below is a detailed breakdown of the data we collect:
| Data Category |
Examples of Information |
Purpose of Collection |
| Identity Data |
Full name, date of birth, MyKad number |
Identity verification (KYC) & legal compliance |
| Contact Data |
Malaysian phone number, email address |
OTP verification, account communications, customer support |
| Financial Data |
Bank account number, digital wallet details |
Secure deposit & withdrawal processing |
| Technical Data |
IP address, browser type, device model |
Account security & fraud detection |
| Gaming Data |
Game history, bet sizes, winnings |
Responsible gaming & platform improvement |
| Transaction Data |
Deposit and withdrawal records, total betting amounts |
AML compliance & financial verification |
Z9gt operates on a "minimum data collection" principle – we only collect data that is strictly necessary for the stated purpose. We do not collect sensitive data such as health information, religious beliefs, or political views unless required by applicable Malaysian law.
Security Reminder: z9gt will never ask for your account password via email, phone, or any other communication channel. If anyone claiming to be from z9gt requests your password, please report it to our support team immediately.
Z9gt uses collected personal data solely for legitimate and necessary purposes. We do not use your data for anything unrelated to the provision of our platform services. The following are the primary purposes for which personal data is processed at z9gt:
- Account Management: Creating, activating, and managing your z9gt member account, including the identity verification (KYC) process required under Malaysian law
- Payment Processing: Processes deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX, and manages withdrawal requests to your Malaysian bank account or digital wallet.
- Platform Security: Detecting and preventing fraud, money laundering, multiple account usage, and any activity that violates z9gt's Terms & Conditions.
- Customer Support: Providing assistance and resolving issues reported by members through z9gt's support team, which operates 24 hours a day
- Responsible Gaming: Monitoring gaming behaviour to identify signs of problem gambling and providing timely support to members who may need it
- Legal Compliance: Fulfilling legal obligations under the PDPA 2010, the Anti-Money Laundering Act 2001, and all applicable Malaysian legislation
- Service Communication: Sending important notifications relating to your account, bets, promotions you are eligible for, and relevant policy updates
- Platform Improvements: Analysing aggregated, anonymised usage data to improve the user experience, platform performance, and game offerings at z9gt
Under Malaysia's Personal Data Protection Act (PDPA) 2010, z9gt only processes your personal data where a valid legal basis exists to do so. The legal bases relied upon by z9gt are as follows:
- Consent: When you register a z9gt account and agree to this Privacy Policy, you give your consent to the processing of your personal data for the purposes stated. You may withdraw this consent at any time by closing your account
- Contract Performance: Data processing required to fulfil z9gt's contractual obligations to you, including payment processing, account management, and the provision of gaming services
- Legal Obligations: Data processing required to meet applicable Malaysian legal obligations toward z9gt, including KYC and AML requirements
- Legitimate Interest: Processing for fraud detection, platform security, and service improvement purposes, which represent z9gt's legitimate interests and do not override your fundamental rights
Malaysia's PDPA 2010: The Personal Data Protection Act 2010 is Malaysia's principal law governing the processing of personal data in commercial transactions. z9gt complies with all principles established under this Act, including the General Principle, Notice & Choice Principle, Disclosure Principle, Security Principle, Data Integrity Principle, Access Principle, and Retention Principle.
Z9gt does not sell your personal data. This is an absolute and unwavering commitment. However, in the course of operating the platform, there are limited circumstances in which your data may be shared with certain parties:
- Payment Service Providers: Transaction data required to process deposits and withdrawals via Malaysian payment gateways such as FPX, DuitNow, and digital wallets – only the minimum necessary data is shared.
- Game Providers: Minimum technical data required to enable games from slots and Live Casino providers to function correctly on the z9gt platform.
- Malaysian Authorities: z9gt will disclose personal data to the police, courts, or legitimate Malaysian regulatory bodies when required by a valid court order or in the course of a legitimate criminal investigation.
- Support Service Providers: Third parties providing technical services such as server hosting, cybersecurity, and platform analytics – all bound by strict confidentiality agreements
- Group Entities: Affiliated companies within the z9gt group for internal administrative purposes, subject to equivalent data protection standards
All third parties granted access to z9gt members' personal data are bound by strict data protection agreements and are permitted to use that data solely for the specific agreed purposes. z9gt regularly monitors third-party compliance.
Cross-Border Transfers: Where data needs to be transferred outside Malaysia, z9gt ensures that protection equivalent to Malaysia's PDPA 2010 applies in the recipient country, whether through standard contractual provisions or other recognised protective mechanisms.
Z9gt continuously invests in the latest security technologies and procedures to ensure the personal data of all our Malaysian members is always protected to the highest industry standards. The security measures we implement include:
- 256-bit SSL/TLS Encryption: All data in transit between your device and z9gt's servers is protected by the same 256-bit SSL/TLS protocol used by Malaysia's leading banking institutions
- Stored Data Encryption: Sensitive data stored in z9gt's databases, including financial information and identity verification documents, is encrypted using AES-256 prior to storage
- Two-Factor Authentication (2FA): Critical operations, including withdrawals and changes to account information, require additional verification via OTP sent to your registered Malaysian phone number
- Continuous Threat Monitoring: z9gt's cybersecurity team monitors the platform 24 hours a day, 7 days a week to detect and address any security threats promptly
- Regular Penetration Testing: z9gt conducts regular penetration testing by independent third parties to identify and address any security vulnerabilities before they can be exploited.
- Strict Access Controls: Access to systems storing members' personal data is strictly restricted — only z9gt employees who require access for their specific job functions are permitted, and every instance of access is logged and audited
- Security Awareness Training: All z9gt staff undergo comprehensive cybersecurity awareness training on a regular and recurring basis to foster a strong security culture across the organisation.
Z9gt retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by Malaysian law. z9gt's data retention policy is as follows:
- Active Account Data: For as long as your account remains active with z9gt, we retain all data necessary to provide our services to you
- Data After Account Closure: Following account closure for any reason, z9gt retains transaction data and financial records for a minimum of seven (7) years, in line with Malaysian financial laws relating to anti-money laundering.
- Security Log Data: Security logs and technical data related to account activity are retained for 90 days following generation for security investigation purposes if required
- KYC Document Data: Identity document copies and proof of address collected during the KYC process are retained for seven (7) years after the business relationship ends, as required by Malaysia's AML legislation.
- Support Communication Data: Communication records between you and the z9gt support team are retained for two (2) years for reference and service improvement purposes
Once the specified retention period has elapsed, z9gt will delete or anonymise your data using secure, irreversible methods. Data that is no longer required will not be kept any longer than necessary.
Z9gt uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions smoothly. Cookies are small text files stored on your device when you visit the z9gt website. The types of cookies we use are as follows:
- Essential Cookies: Required for core platform functions such as login, session security, and payment processing. These cookies cannot be disabled without affecting platform functionality
- Performance Cookies: Collecting information on how you use the z9gt platform — the pages you visit most frequently, time spent, and navigation paths — to help us improve the overall user experience
- Functional Cookies: Saving your preferences — such as your chosen language, frequently used betting limits, and display settings — to deliver a more personalised experience
- Security Cookies: Helps detect and prevent fraudulent activity by identifying unusual or suspicious usage patterns.
You can manage your cookie preferences through your browser settings at any time. However, disabling essential cookies may affect your ability to use certain features on the z9gt platform. z9gt does not use third-party cookies for targeted advertising purposes.
Financial data is among the most sensitive information, and z9gt applies dedicated additional protection specifically for this category of data. When you use Malaysian payment methods such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow QR, or FPX through Maybank2u, CIMB Clicks, RHB Now, Hong Leong Connect, Bank Islam, BSN, or any other Malaysian bank, your payment information is handled at the highest level of security.
- Z9gt does not store your full credit or debit card details. All card transactions are processed through a payment gateway that complies with the PCI DSS (Payment Card Industry Data Security Standard).
- Your bank account numbers and digital wallet details registered for withdrawal purposes are stored in encrypted format and used solely for the withdrawals you request.
- All financial transactions on z9gt are conducted exclusively in Malaysian Ringgit (RM / MYR). z9gt does not process transactions in foreign currencies
- A complete record of all transactions is always available in your z9gt account history. If you suspect any unauthorised transaction, contact our support team immediately.
Additional Security Measures: To protect your financial account, z9gt employs an anomaly detection system that monitors transaction patterns in real time. Any unusual activity will trigger an immediate security review before the transaction is processed.
As a z9gt member and data subject under Malaysia's PDPA 2010, you hold strong rights over your personal data. z9gt is committed to making it easy for you to exercise these rights without any obstacles. Here is how to submit a request relating to your privacy rights:
- How to Submit a Request: Send an email to [email protected] with the subject line "Privacy Rights Request" followed by the type of request (e.g. "Data Access Request").
- Required Information: Include your full registered name, the Malaysian phone number linked to your account, and a clear description of your request.
- Identity Verification: For security purposes, z9gt may request additional identity verification before processing a privacy rights request, to ensure that only you can access or modify your data.
- Response Time: z9gt will acknowledge receipt of your request within 3 business days and fulfil the request within 21 business days, as required under PDPA 2010
- No Fees: Most privacy rights requests are processed free of charge. In cases of repetitive or excessive requests, z9gt reserves the right to charge a reasonable administrative fee.
If you are dissatisfied with how z9gt has handled your privacy rights request, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia, the regulatory body under the Ministry of Communications & Multimedia Malaysia.
Z9gt reserves the right to update or amend this Privacy Policy at any time in response to changes in applicable Malaysian law, changes to how we operate, or changes in the technology we use. When material changes occur:
- Z9gt will publish the updated Privacy Policy on the z9gt.my website, with the update date clearly displayed at the top of the document
- For material and significant changes, z9gt will notify members via their registered phone number or email (where available) at least 14 days before the changes take effect.
- Your continued use of the z9gt platform after any Privacy Policy changes take effect will be deemed as your acceptance of those changes.
- If you disagree with any changes to the Privacy Policy, you have the right to stop using the platform and close your account before the changes take effect
Z9gt recommends that you review this Privacy Policy periodically to stay informed of how we protect your personal data. The "Last Updated" date at the top of this document will always reflect the latest version currently in effect.
Z9gt has appointed a Data Protection Officer responsible for ensuring ongoing compliance with Malaysia's PDPA 2010 and all related privacy obligations. If you have any questions, concerns, or complaints regarding this Privacy Policy or the way z9gt handles your personal data, please contact us through the following channels:
- General Email: [email protected] – for general enquiries and privacy rights requests. We are committed to responding within 24 hours on business days
- Email Subject: Use a clear subject line such as "Privacy Enquiry", "Data Access Request", or "Privacy Complaint" to ensure your email is routed to the right team promptly.
- Live Support: z9gt's customer support team, operating 24/7, can also assist with general privacy enquiries and direct you to the Privacy Officer if needed
Z9gt welcomes all feedback and privacy-related enquiries. We believe that open communication about how we handle personal data is the foundation of a strong relationship of trust between z9gt and all our Malaysian members.
Complaints to Authorities: If you are dissatisfied with z9gt's response to your privacy concerns, you have the right to lodge a formal complaint with the Personal Data Protection Commissioner of Malaysia under the Ministry of Communications & Digital Malaysia, in accordance with the procedures established by that authority.